FAQ

At L'Atelier du Temps, transparency is at the heart of our relationships with our customers.

You have the right to know everything about our products.

Find answers to frequently asked questions here to help you make your choice with complete peace of mind .

Frequently Asked Questions
Are your watches waterproof?

Our watches are designed to withstand everyday splashes (hand washing, light rain). However, they are not intended for swimming or diving . We recommend avoiding prolonged contact with water to preserve their elegance and durability.
What is the battery life?

The battery in our watches has an average lifespan of 18 to 24 months depending on use. Its replacement is simple and can be carried out by any jeweler or watchmaker . You will therefore benefit from a reliable watch, without worry on a daily basis.
What is the size of the case?

Our models are designed to fit most wrists, with a balanced case that combines comfort and style. Exact dimensions are indicated on each product sheet to help you choose easily.
What are the delivery times?

We ship quickly from our local warehouse. On average, your items are delivered within 5 to 8 business days after shipment. You will be provided with a tracking number upon shipment so you can track your package with complete peace of mind.
Do you offer free shipping?

Yes! Standard delivery is free for all orders.
You can also choose the premium delivery option at €7.90 to benefit from complete protection in the event of loss , theft or damage during transport .
How do I return my watch?

If your watch doesn't suit you, you have 30 days to make a return. Simply contact our customer service team , who will guide you through the quick and easy process. We offer an exchange or a refund, depending on your preference.
What guarantee do you offer?

All our watches are guaranteed for 30 days against any manufacturing defects. In case of any problem, our after-sales service ensures the replacement of your product for a worry-free shopping experience . You can also choose the premium delivery option to benefit from complete protection in case of loss , theft or damage during transport .
What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay . All transactions are secured using SSL encryption to protect your personal information .
How can I contact you?

Our team is available to assist you by email or via our online contact form . We generally respond within 24 hours . Your satisfaction is our priority and we do everything we can to support you before, during, and after your purchase.

Didn't find the answer to your question?

Don't worry, our team is here to help you!

Go to the Contact tab, send us your message, and we will try to respond within 48 hours.